At Ueeyome, we are committed to delivering high-quality Wooden Wall Art directly to your doorstep in a timely and efficient manner. This Shipping Policy outlines everything you need to know about our shipping process, delivery timelines, and order handling procedures.
1. Shipping Destinations
Currently, we ship our products from China to customers across the United States. All orders are dispatched from our office located at:
959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
2. Order Processing Time
- Order Cut-off Time: 5:00 PM (GMT-05:00), Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Monday through Friday, excluding holidays)
Orders placed after the daily cut-off time will be processed the next business day.
3. Shipping and Transit Time
Once your order is processed, it will be shipped directly from our facility in China. Estimated delivery times are as follows:
- Transit Time: 7–14 business days (Monday through Friday)
- Total Estimated Delivery Time: 8–16 business days, depending on the customer’s location and shipping conditions
These timelines are estimates and may vary due to unforeseen delays such as customs processing, public holidays, or extreme weather conditions.
4. Shipping Charges
We offer free shipping on all orders to the United States. There are no hidden fees or handling charges added at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor the shipping progress. Please allow up to 48 hours for the tracking information to update in the system.
6. Delays and Delivery Issues
While we strive to meet the estimated delivery timelines, certain factors beyond our control may cause delays. Ueeyome is not responsible for delivery failures caused by:
- Incorrect or incomplete shipping addresses
- Delays due to customs clearance
- Carrier disruptions or service interruptions
- Force majeure events (natural disasters, strikes, etc.)
If your package appears delayed or lost, please contact us at support@ueeyome.com, and we will investigate with the carrier on your behalf.
7. Damaged or Missing Packages
If your order arrives damaged or you receive an incomplete shipment, please notify us within 5 business days of delivery. Be sure to include your order number, photos of the damaged items or packaging, and a description of the issue so we can promptly assist you.
8. Return Shipping Responsibility
For eligible returns or exchanges:
- Customers are responsible for return shipping costs unless the product was received defective or damaged.
- All returned products must be in new, unused condition and packaged securely.
Please refer to our Return & Refund Policy for more information.
9. Customs, Duties & Taxes
All international shipments may be subject to customs duties, taxes, or import fees depending on your country’s laws and regulations. These charges are not included in our product prices and are the customer’s responsibility upon delivery.
10. Contact Us
If you have any questions regarding our Shipping Policy or need assistance with your order, please don’t hesitate to reach out.
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
