At Ueeyome, we are committed to providing a smooth and efficient shopping experience, from order placement to delivery. This Shipping Policy explains how we handle shipping for orders placed on our website (https://ueeyome.com). By making a purchase, you agree to the terms outlined in this policy.
1. Shipping Locations
We currently offer shipping from China to the USA. We strive to deliver high-quality metal wall art to customers across the country. At this time, we are only able to fulfill orders within the USA.
2. Order Cut-Off Time
To ensure timely processing, all orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day. Orders placed after this time will be processed the following business day.
3. Handling Time
After an order is confirmed, we aim to process it within 1-2 business days (Monday to Friday). We make every effort to get your order prepared and ready for shipment as quickly as possible. Orders are only processed on business days, excluding weekends and holidays.
4. Shipping Costs
We are pleased to offer free shipping on all orders. There are no additional charges for shipping, regardless of the order size or destination within the USA.
5. Transit Time
Once your order has been shipped, it will typically arrive within 7-14 business days (Monday to Friday), depending on your location. We rely on reputable shipping carriers to ensure your product reaches you safely and promptly.
6. Total Delivery Time
The total delivery time depends on your shipping destination. Generally, customers can expect their orders to arrive within 8-16 business days from the time of order. Please note that delivery times are estimated and may vary depending on the carrier and shipping location.
7. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status of your order and receive real-time updates on its journey to your address.
8. International Shipping
At this time, we only offer shipping from China to the USA. We do not offer international shipping to other countries, but we are actively working to expand our shipping capabilities in the future.
9. Order Delays
While we strive to ensure timely delivery, please be aware that external factors such as weather conditions, customs processing, or high-demand periods (e.g., holidays) may cause delays. If you experience any issues with delivery, please contact us, and we will work to resolve the situation as quickly as possible.
10. Address Accuracy
Please ensure that the shipping address provided is complete and accurate to avoid delays or issues with delivery. Ueeyome is not responsible for orders that are delayed or not delivered due to incorrect or incomplete address information provided by the customer. If you notice an error in your address, please contact us immediately to make corrections before shipment.
11. Returns and Exchanges
We accept returns for both defective and non-defective products within 30 days from the date of delivery. To initiate a return or exchange, please contact us. Products must be returned in new condition.
- Restocking Fees: There are no restocking fees for returns or exchanges.
- Refund Processing Time: Once your return is processed, refunds will be issued within 5 business days.
- Return Method: Returns must be sent by mail. You will be responsible for return shipping unless the product is defective or incorrect.
12. Shipping Insurance
We do not currently offer shipping insurance, but we work with trusted carriers to ensure the safe delivery of your order. If you encounter any issues during shipping (e.g., damage or loss), please contact our customer service team, and we will work with you to resolve the situation.
13. Contact Us
If you have any questions about our shipping policy, need assistance with tracking your order, or have any other inquiries, please do not hesitate to contact us:
- Email: support@ueeyome.com
- Phone: +86 20 3632 1107
- Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403