1. Introduction
Welcome to Ueeyome, your trusted source for premium metal wall art. Founded on April 10, 2021, our company was established with the vision of bringing creativity and craftsmanship into modern spaces. We specialize in designing and producing decorative metal wall art that adds elegance and durability to any home or office environment.
From our headquarters in Guangzhou, China, we ship our carefully crafted products directly to customers in the United States. This Shipping Policy outlines our order processing, handling, and delivery procedures to ensure full transparency and customer satisfaction.
2. Shipping Overview
Ueeyome is committed to providing reliable and timely delivery for every order placed through https://ueeyome.com. All products are shipped directly from China to the USA using reputable international carriers.
We offer free standard shipping on all orders. Customers will receive a confirmation email and a tracking number once their order has been processed and shipped.
3. Order Processing Time
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Monday–Friday)
Orders placed after the daily cut-off time will be processed on the next business day. Please note that processing times may vary slightly during high-demand periods, holidays, or due to inventory fluctuations.
4. Estimated Shipping and Delivery Time
We ship all products using secure and efficient international logistics networks to ensure safe and timely delivery.
- Transit Time (USA): 7–12 business days (Monday–Friday)
- Total Estimated Delivery Time: 8–14 business days, depending on the destination
Please keep in mind that delivery estimates are based on average conditions. Unforeseen delays caused by customs, weather, or carrier issues may occasionally extend delivery times.
5. Shipping Costs
At Ueeyome, all standard shipping to the United States is free of charge. We do not impose hidden fees or surcharges on any order.
Customers may choose to request expedited or premium delivery options in the future if available. Such services, when offered, will be subject to additional costs disclosed at checkout.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes:
- Your tracking number
- The shipping carrier’s name
- A link to track your shipment in real-time
If you do not receive a tracking number within three business days of placing your order, please contact our support team at support@ueeyome.com.
7. Delivery Areas
Currently, Ueeyome ships exclusively to addresses within the United States. We do not ship to:
- P.O. Boxes
- APO/FPO addresses
- U.S. territories or international destinations outside the U.S.
We are continually working to expand our delivery network to serve more regions in the future.
8. Customs, Duties, and Taxes
Since all products are shipped from China, customers may be subject to import duties, taxes, or customs fees depending on local regulations.
These charges, if applicable, are determined by U.S. Customs and Border Protection and are the responsibility of the customer. Ueeyome is not liable for delays or additional costs caused by customs inspections or import processing.
9. Shipping Damage and Lost Packages
If your package arrives damaged or appears to have been tampered with:
- Please take clear photos of the packaging and the item upon arrival.
- Contact support@ueeyome.com within 48 hours of delivery.
- We will assist you in filing a claim and arranging a replacement or refund, depending on the situation.
If your order is lost in transit or shows no movement for an extended period, we will coordinate with the carrier to resolve the issue promptly.
10. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout. Ueeyome is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If you notice an error in your shipping information after placing your order, please contact us immediately at support@ueeyome.com before the order is shipped.
11. Returns and Exchanges
Ueeyome accepts returns and exchanges under the following conditions:
- Return Period: 30 days from the date of delivery
- Product Condition: New and unused only
- Return Method: By mail
- Restocking Fees: None
- Refund Processing Time: Within 5 days of receiving the returned product
- Return Shipping Costs: Customers are responsible unless the product was defective or damaged upon arrival
For complete details, please review our Return & Refund Policy.
12. Handling and Quality Assurance
Before dispatching, all metal wall art pieces are carefully inspected to ensure they meet our quality standards. Orders are packaged securely using protective materials to minimize the risk of damage during transit.
Ueeyome’s handling and fulfillment operations are managed by a dedicated logistics team in Guangzhou, China, ensuring accuracy, quality, and efficiency at every stage of the delivery process.
13. Business Background and Commitment
Since our founding in 2021, Ueeyome has built a strong reputation for delivering premium-quality metal wall art with artistic designs and lasting durability. Our commitment to craftsmanship and customer trust drives every decision — from product creation to secure delivery.
We take pride in maintaining transparent policies that ensure our customers in the United States receive their products safely and on time. Every order reflects our dedication to providing reliable service, creative artistry, and global accessibility.
14. Policy Updates
Ueeyome reserves the right to update or modify this Shipping Policy to reflect changes in logistics partners, delivery timelines, or operational improvements. All updates will be published on this page with an updated “Last Updated” date.
15. Contact Information
If you have any questions, concerns, or issues regarding shipping, please contact us using the details below:
Ueeyome
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Website: https://ueeyome.com
