About Ueeyome
Founded on April 10, 2021, Ueeyome is a trusted global brand specializing in premium metal wall art. Our goal is to create decorative pieces that blend modern design with exceptional craftsmanship. From our office in Guangzhou, China, we ship directly to customers in the United States, offering high-quality products that elevate interior and exterior spaces.
Below you will find answers to the most frequently asked questions about our products, shipping, returns, and payments. These details are designed to help you shop confidently and understand our processes clearly.
1. What kind of products does Ueeyome offer?
Ueeyome specializes in metal wall art crafted with durable materials and artistic precision. Our collections include decorative wall panels, abstract metal designs, tree of life art, floral patterns, and other modern wall art pieces suitable for homes, offices, and outdoor spaces.
2. Where is Ueeyome located?
Our main office is located in Guangzhou, Guangdong Province, China, at the following address:
959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403.
We handle design, packaging, and shipping directly from our facility to ensure quality control.
3. Do you ship to the United States?
Yes. Ueeyome ships all orders directly from China to the United States. Our international logistics partners ensure that your package arrives securely and within the estimated timeframe.
4. How long does delivery take?
Our delivery times vary depending on the destination, but the general timeline is:
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 7–12 business days (Mon–Fri)
- Estimated Total Delivery Time: 8–14 business days
Please note that delivery times may be affected by customs clearance, weather conditions, or local postal delays.
5. Is shipping free?
Yes, Ueeyome provides free shipping on all orders. You will not be charged any additional shipping fees at checkout.
6. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your shipment’s status on our website or through the carrier’s online tracking service.
7. What payment methods do you accept?
We accept the following secure payment methods:
PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
All payments are processed through encrypted gateways to ensure your financial data remains safe and private.
8. Can I cancel or modify my order after placing it?
If you wish to cancel or modify your order, please contact us within 12 hours of placing it by emailing support@ueeyome.com. Once the order has been processed or shipped, modifications and cancellations are no longer possible.
9. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery.
Returned products must be new, unused, and in their original packaging.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
Refund Processing Time: Refunds are processed within 5 business days after we receive the returned item.
Restocking Fees: None.
For more details, visit our full Return & Refund Policy page.
10. Can I exchange an item?
Yes, we accept exchanges. If you receive an item that is defective or wish to exchange it for another design, please contact us at support@ueeyome.com.
We will guide you through the exchange process to ensure a smooth experience.
11. What should I do if my order arrives damaged?
If your metal wall art arrives damaged or defective, please contact us immediately at support@ueeyome.com with photos or videos of the damaged product.
We will promptly arrange for a replacement or refund at no extra cost to you.
12. How do I contact Ueeyome for support?
Our customer service team is always ready to assist you.
You can reach us through:
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
We strive to respond to all inquiries within 24–48 business hours.
13. Do you offer customized metal wall art designs?
At this time, Ueeyome primarily offers pre-designed metal wall art collections. However, we are exploring custom design options for future collections. Please stay updated by subscribing to our newsletter for new product announcements.
14. How is Ueeyome different from other metal wall art stores?
Ueeyome stands out through its:
- Commitment to quality craftsmanship and durable materials
- Direct factory-to-customer model for affordable pricing
- Modern artistic designs that complement diverse home styles
- Reliable worldwide shipping and responsive support
Our passion for art and design drives every creation we offer.
15. How can I stay updated about new products and offers?
You can stay connected with Ueeyome by:
- Subscribing to our email newsletter
- Visiting our website: https://ueeyome.com
- Following our official social media channels (links available on our website footer)
16. Is my personal information secure on your website?
Yes. Ueeyome is committed to protecting your privacy. We use secure encryption protocols and comply with data protection regulations to safeguard your personal and payment information.
For more details, refer to our Privacy Policy page.
17. Do you charge any hidden fees?
No. Ueeyome maintains a transparent pricing policy. The price displayed during checkout is the final price you pay. There are no hidden fees, restocking charges, or surprise costs.
18. What happens if my package is delayed?
While we make every effort to ensure timely delivery, external factors such as customs delays or weather disruptions may affect transit times.
If your order is delayed beyond the expected window, please contact support@ueeyome.com, and we will assist in tracking your shipment.
19. How long does it take to receive a refund?
Approved refunds are processed within 5 business days after we receive the returned product. The exact timing may vary depending on your bank or payment provider’s processing schedule.
20. Do you offer wholesale or bulk purchasing?
Currently, Ueeyome focuses on retail sales, but we may offer wholesale opportunities for large orders or partnerships in the future.
Please contact our support team for inquiries regarding bulk purchases.
Contact Information
For any further questions not listed here, please reach out to us directly:
Ueeyome
support@ueeyome.com
+86 20 3632 1107
959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
https://ueeyome.com
