Welcome to the Frequently Asked Questions (FAQs) page of Ueeyome. Here, we provide answers to some of the most common questions regarding our products, shipping, returns, and more. If you have further inquiries, please feel free to contact us directly at support@ueeyome.com.
1. What products does Ueeyome sell?
Ueeyome specializes in metal wall art, offering a variety of designs and styles to decorate your living spaces. Our products are crafted with quality materials, providing durable and aesthetically pleasing art pieces for homes and offices.
2. Where does Ueeyome ship its products?
We currently ship products from China to the USA. If you are located in the USA, you can place an order for our metal wall art, and we will deliver it directly to your address.
3. What is the order cut-off time?
Our order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed before this time will be processed and shipped the same day. Orders placed after the cut-off time will be processed the next business day.
4. How long does it take to process and ship my order?
- Handling Time: We aim to process your order within 1-2 business days (Monday to Friday).
- Transit Time: The estimated transit time is 7-14 business days (Monday to Friday), depending on your location.
- Total Delivery Time: Delivery can take between 8-16 business days for all destinations within the USA.
Please note that the actual delivery time may vary depending on external factors like weather or carrier delays.
5. How can I track my order?
Once your order has been shipped, we will send you a tracking number. You can use this tracking number to monitor your order’s status through the carrier’s website and receive updates on its delivery progress.
6. Does Ueeyome offer free shipping?
Yes, we offer free shipping on all orders to the USA. There are no additional shipping charges for our customers, regardless of the order size or delivery location.
7. What payment methods do you accept?
We accept PayPal as our primary payment method. PayPal allows you to pay securely using your PayPal balance, credit card, or linked bank account. You do not need a PayPal account to make a purchase, as you can use a credit or debit card through PayPal’s payment system.
8. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery. The product must be in new, unused condition for a return to be processed. We will issue a refund once the returned product is inspected. Please refer to our Return & Refund Policy for more details.
9. Can I exchange a product?
Yes, we accept exchanges for products that are defective or incorrectly shipped. If you received a damaged or wrong item, please contact us within 30 days of receiving your order to arrange for an exchange.
10. Are there any restocking fees?
No, we do not charge any restocking fees for returns or exchanges. We want to make the process as smooth and hassle-free as possible for our customers.
11. How long does it take to process a refund?
Refunds are processed within 5 business days after we receive and inspect the returned product. The refund will be issued to your PayPal account.
12. Do you ship internationally?
Currently, we only offer shipping from China to the USA. However, we are planning to expand our shipping options to other countries in the future. Stay updated by subscribing to our newsletter or following us on social media for announcements.
13. What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact our customer support team immediately at support@ueeyome.com. Provide details of the issue along with photographs of the damage, and we will arrange for a replacement or a full refund, including return shipping costs.
14. How do I contact Ueeyome for support?
If you have any questions or need assistance, you can reach out to us through the following channels:
- Email: support@ueeyome.com
- Phone: +86 20 3632 1107
- Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
We are happy to assist you with any inquiries or issues you may have.