Welcome to Ueeyome's FAQ section. Below you'll find answers to some of the most common questions about our Wooden Wall Art products, shipping, returns, payments, and more. If your question isn't listed here, feel free to contact us directly.
1. What products does Ueeyome sell?
Ueeyome specializes in high-quality Wooden Wall Art, offering unique and elegant pieces designed to elevate your living or workspace. All products are carefully crafted and shipped directly from our office in China.
2. Where is Ueeyome located?
Our company is based in Guangzhou, Guangdong Province, China. All orders are processed and shipped from our office at:
959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
3. Where do you ship?
We currently ship exclusively to the United States. All deliveries are handled via international shipping carriers for reliable and trackable service.
4. How long does shipping take?
- Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 7–14 business days (Monday to Friday)
- Total Delivery Time: 8–16 business days, depending on your location
Please note that delivery times are estimated and may vary due to customs processing, holidays, or courier delays.
5. What is your order cut-off time?
Orders placed before 5:00 PM EST (GMT-05:00) will be processed the same business day. Orders placed after this cut-off time will be handled the next business day.
6. Do you offer free shipping?
Yes, shipping is free on all orders to destinations within the United States.
7. What payment methods do you accept?
We accept a wide range of secure payment options, including:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
8. Can I return a product if I change my mind?
Yes. We accept returns for both defective and non-defective products within 30 days of delivery. Products must be returned in new condition via mail. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
9. How do I request a return or exchange?
To initiate a return or exchange, please contact us at support@ueeyome.com with your order number, reason for return, and any relevant photos if applicable. Our team will guide you through the return process.
10. Do you charge any restocking fees?
No. We do not charge restocking fees for any returned items.
11. How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are processed within 5 business days to your original method of payment.
12. Can I exchange an item?
Yes. We accept exchanges for any item that meets our return conditions. Contact our support team to arrange an exchange.
13. What happens if my order arrives damaged?
If your product arrives damaged, please notify us within 5 business days of delivery. Include your order number and photos of the damage. We will offer a refund, replacement, or exchange depending on your preference.
14. How can I contact customer support?
If you have any questions or concerns, you can reach us via:
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
Still have questions?
Feel free to contact us anytime. Our support team is here to help ensure your shopping experience with Ueeyome is seamless and satisfying.
