At Ueeyome, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our Wooden Wall Art products.
1. Information We Collect
We collect personal information to process orders, improve our services, and communicate effectively with our customers. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details, PayPal account information (processed securely via third-party gateways).
- Order Details: Products purchased, order history, shipping preferences.
- Device and Usage Information: IP address, browser type, operating system, and pages visited on our site (collected via cookies and analytics tools).
2. How We Use Your Information
Ueeyome uses the information we collect to:
- Process and fulfill orders.
- Communicate regarding purchases, updates, or customer service inquiries.
- Improve our website’s functionality, user experience, and product offerings.
- Prevent fraudulent transactions and ensure compliance with legal obligations.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and serve relevant content. You can adjust your browser settings to disable cookies, although this may limit certain website functionalities.
4. Sharing Your Information
We do not sell, rent, or trade your data. We only share your information in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business (e.g., payment processors, shipping carriers).
- Legal Requirements: When required to comply with applicable laws, regulations, or legal processes.
- Fraud Prevention: To protect against unauthorized transactions or fraud.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Security of Your Information
We implement appropriate security measures to safeguard your data from unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute data security.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Request access to your data.
- Request correction or deletion of your information.
- Object to processing or request restrictions.
- Withdraw consent at any time (where applicable).
To exercise any of these rights, please contact us at support@ueeyome.com.
8. Payment Information
We accept a range of secure payment methods, including PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. All payment transactions are encrypted and processed through trusted payment gateways.
9. Shipping and Returns Summary
- Shipping Location: Products are shipped from our office in China to the USA.
- Handling Time: 1–2 business days (Mon–Fri).
- Transit Time: 7–14 business days (Mon–Fri).
- Delivery Estimate: 8–16 business days depending on location.
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Returns & Exchanges: Accepted within 30 days. Items must be in new condition.
- Return shipping costs: Covered by the customer unless the item is defective or damaged.
- Refund processing time: 5 business days.
- Restocking fees: None.
10. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children without verified parental consent.
11. International Visitors
If you are visiting our website from outside China or the United States, please note that your information may be transferred, stored, and processed in China, where our servers and business operations are located.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
