At Ueeyome, we strive to provide our customers with a secure, simple, and convenient payment experience. This Payment Policy explains how we handle payments for orders placed on our website (https://ueeyome.com). By purchasing on our website, you agree to comply with the terms outlined in this policy.
1. Accepted Payment Methods
We accept PayPal as our primary payment method. PayPal offers a secure and reliable platform for processing online transactions, allowing you to pay using your PayPal balance, linked bank account, or credit card.
By using PayPal, you agree to adhere to PayPal’s terms of service and privacy policies. Ueeyome does not store your payment information, ensuring that all transactions are handled securely through PayPal’s encrypted system.
2. Order Processing and Payment Authorization
When you place an order, the total amount due will be charged to your PayPal account or payment method during the checkout process. Please ensure that the payment details you provide are accurate and up-to-date.
- Order Cut-Off Time: Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same day.
- Order Confirmation: After completing the payment, you will receive an order confirmation email from Ueeyome, which includes your order number and payment details. If you do not receive a confirmation email, please contact our customer support.
3. Billing Information
When placing an order, you must provide accurate and complete billing information. This includes your name, shipping address, and payment details. Inaccurate or incomplete billing information may result in delays or issues with order processing. Ueeyome reserves the right to cancel any orders that have incorrect or incomplete billing information.
4. Currency and Pricing
All prices on our website are listed in USD (United States Dollar). Please note that the price you see at checkout will be the final amount you pay for the product, including any taxes and shipping fees (where applicable). Ueeyome reserves the right to update prices at any time, but any price changes will not affect orders that have already been confirmed.
5. Taxes
The prices listed on our website do not include applicable taxes. Any sales tax or other applicable taxes will be calculated and added during the checkout process based on the shipping address and the relevant tax laws.
6. Shipping and Delivery
- Shipping Location: We ship products from China to the USA.
- Handling Time: We aim to process all orders within 1-2 business days (Monday–Friday).
- Transit Time: Estimated delivery time for products is 7-14 business days (Monday–Friday).
- Total Delivery Time: All destinations generally receive their orders within 8-16 business days.
Shipping is free for all orders placed on our website.
7. Returns, Exchanges, and Refunds
- Returns: We accept returns for both defective and non-defective products within 30 days from the delivery date. The product must be in new condition and unused.
- Exchanges: We accept exchanges for damaged or incorrect items within 30 days of receipt.
- Refunds: Once a return is processed, we will issue a refund to your PayPal account within 5 business days.
- Restocking Fees: There are no restocking fees for returns or exchanges.
- Return Method: Returns must be sent by mail. Please contact our customer support team to initiate the return process.
8. Payment Security
Ueeyome ensures that all payments are processed securely through PayPal. Your payment details are encrypted and handled by PayPal’s secure payment system. We do not store or have access to your financial information, ensuring that your personal data is protected.
9. Payment Issues
If you experience any issues with your payment, such as a declined transaction or payment failure, please check the information entered and ensure that your PayPal account has sufficient funds. If the issue persists, please contact PayPal customer support or reach out to Ueeyome’s customer service team for assistance.
10. Contact Us
If you have any questions or concerns regarding our payment policy or need assistance with a payment issue, please feel free to contact us:
- Email: support@ueeyome.com
- Phone: +86 20 3632 1107
- Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403