1. Introduction
Welcome to Ueeyome, your trusted online store for high-quality metal wall art. Founded on April 10, 2021, Ueeyome was established with a vision to combine creativity, craftsmanship, and modern design to deliver decorative art pieces that enhance the beauty of any home or workspace.
We operate from Guangzhou, China, and deliver our products directly to customers across the United States. Our payment policy outlines how payments are processed, secured, and managed when you make a purchase through https://ueeyome.com. By placing an order, you agree to the terms outlined below.
2. Accepted Payment Methods
To ensure a convenient and secure checkout experience, Ueeyome accepts the following payment methods:
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
All payments must be made in U.S. Dollars (USD) at the time of purchase. We do not accept cash, money orders, or COD (Cash on Delivery) payments.
3. Payment Security
Ueeyome prioritizes your financial safety. All transactions are processed using secure payment gateways that utilize SSL (Secure Socket Layer) encryption to protect your personal and financial information.
We do not store or have access to your complete payment card details. All sensitive payment data is handled by authorized third-party processors such as PayPal and major credit card networks, ensuring compliance with global PCI DSS (Payment Card Industry Data Security Standards).
4. Order Processing and Verification
To maintain the integrity of our transactions and prevent fraud:
- Orders are processed once full payment has been successfully received.
- Payment verification may take up to 24 hours, depending on the payment provider.
- Ueeyome reserves the right to cancel or hold an order if suspicious or unauthorized activity is detected.
If your payment cannot be verified, our team may contact you by email at support@ueeyome.com for additional confirmation before shipping your order.
5. Pricing and Currency
All prices displayed on https://ueeyome.com are listed in U.S. Dollars (USD) and include applicable taxes, unless otherwise stated.
We reserve the right to modify prices, discounts, or promotional offers at any time without prior notice. Such changes will not affect orders that have already been confirmed and paid for.
6. Payment Confirmation
After a successful payment, customers will receive a confirmation email containing:
- Order number
- Payment details (excluding full card information)
- Estimated handling and shipping times
- Customer support contact information
If you do not receive confirmation within 24 hours, please contact us immediately at support@ueeyome.com.
7. Refunds and Reversals
Ueeyome accepts returns and refunds under the following conditions:
- Returns are accepted within 30 days of delivery.
- Refunds are processed within 5 business days after the returned product is received and inspected.
- Refunds are issued using the original payment method.
- Customers are responsible for return shipping costs, except for defective or damaged items.
Please review our Return & Refund Policy for detailed information regarding eligibility and procedures.
8. Taxes and Duties
Customers are responsible for any applicable local taxes, import duties, or customs fees that may apply in their country. Ueeyome is not responsible for additional charges imposed by customs authorities or shipping carriers in the United States.
9. Payment Disputes
If a payment dispute or chargeback occurs:
- Ueeyome reserves the right to suspend or cancel future transactions until the issue is resolved.
- Customers are encouraged to contact our support team before initiating a dispute to allow us to investigate and resolve the issue promptly.
- Fraudulent chargeback claims may result in account suspension or legal action in accordance with applicable laws.
10. Order Cancellations
Customers may request an order cancellation within 24 hours of purchase, provided the order has not yet entered the shipping process.
To cancel, please contact support@ueeyome.com immediately. Once your order is processed for shipping, cancellations cannot be guaranteed.
11. Business Transparency and History
Since its founding in 2021, Ueeyome has been committed to maintaining transparent and trustworthy business practices. From our office in Guangzhou, China, we design and deliver elegant metal wall art directly to our U.S. customers.
Our order process follows clear and trackable timelines:
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 7–12 business days (Mon–Fri)
- Total Delivery Time: 8–14 business days
This structured process ensures that every customer enjoys a seamless, reliable shopping experience backed by secure payment and prompt support.
12. Policy Updates
Ueeyome reserves the right to update or modify this Payment Policy at any time to reflect changes in legal requirements, payment methods, or operational practices. The latest version will always be available on our website, along with the updated “Last Updated” date.
13. Contact Information
For questions, assistance, or concerns related to payments, please reach out to us using the following details:
Ueeyome
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Website: https://ueeyome.com
