About Ueeyome
Founded on April 10, 2021, Ueeyome is a trusted online store specializing in premium metal wall art designed to enhance homes and workspaces with creativity and craftsmanship. Our mission is to deliver high-quality decorative metal art pieces that combine durability, elegance, and contemporary design.
From our office in Guangzhou, China, we ship directly to customers across the United States, ensuring secure packaging, reliable transit, and prompt delivery.
We understand that every purchase matters, which is why we offer a transparent and customer-friendly Return & Refund Policy. Please review the following terms carefully to ensure a smooth and satisfactory experience.
1. General Return Policy
At Ueeyome, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can request a return within 30 days from the date of delivery.
We accept returns for both defective and non-defective products, provided the following conditions are met:
- The item must be in new, unused condition.
- The product must include all original packaging, accessories, and tags.
- The return request must be initiated within 30 days of receiving your order.
We do not charge any restocking fees for returned items.
2. Return Process
To initiate a return, please contact our support team at support@ueeyome.com with your order number, proof of purchase, and reason for return.
Return Method: By mail
Return Shipping Address: (Provided upon approval of return request)
Customers are responsible for the return shipping cost, unless the product was defective, damaged, or incorrect upon arrival.
3. Defective or Damaged Products
If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
We will promptly assess the situation and arrange a replacement or refund at no additional cost to you.
Please include photos or videos of the issue to expedite the review process.
4. Refund Policy
Once your return is received and inspected, we will send an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed within 5 business days through your original payment method.
Please note that:
- Refund processing times may vary depending on your bank or payment provider.
- Shipping costs (if any) are non-refundable unless the return is due to a product defect or our error.
5. Exchange Policy
We offer exchanges for items that arrive defective, damaged, or if you wish to replace your product with another model or design.
To request an exchange, please contact support@ueeyome.com with your order details. The replacement item will be shipped after we receive and verify the returned product.
6. Shipping & Delivery Overview
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 business days (Mon–Fri)
- Transit Time: 7–12 business days (Mon–Fri)
- Total Estimated Delivery Time: 8–14 business days
We provide free shipping on all orders. Shipping times may vary based on destination and local postal services.
7. Payment Methods
We accept secure online payments through:
PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Your financial information is protected by industry-standard encryption to ensure safe transactions.
8. Contact Us
For any return, refund, or exchange inquiries, please reach out to our customer support team:
Ueeyome
Email: support@ueeyome.com
Phone: +86 20 3632 1107
Office Address: 959 Sanyuanli Blvd, Baiyun, Guangzhou, Guangdong Province, China, 510403
Website: https://ueeyome.com
